Frequently Asked Questions
1. How far in advance should I book my appointment?
We recommend all clients scheduling their appointments at the beginning of the week especially if you plan need to book on a Friday or Saturday. We also highly recommend pre-booking appointments if you want to request a specific stylist. Walk-ins are permitted if we have a stylist available.
2. When should I arrive?
We suggest that you arrive 10 minutes prior to your scheduled appointment. This will allow you the opportunity to relax and to let the staff know of any special requests or questions that you might have.
3. What if I need to cancel or reschedule my appointment?
We know unforeseen circumstances may and appreciate at least 48 hours notice if you need to cancel or reschedule your appointment.
4. What if I am late?
If you find yourself running late for an appointment, please call (210) 201-0167 and let us know. We will always do our best to accommodate you when it is possible.
5. What if I am not happy with my hair braiding?
We want our clients to be satisfied with our services. If you are not happy with the hair braiding we ask that you communicate that with us within 48 hours of your appointment so we schedule an appointment to resolve your issue. Please note that we do not offer refunds.
6. How much should I tip?
Tipping for service at a salon is typically handled, as you would tip for service in a restaurant. Generally 10-20% of the total service is appropriate.
If you have any other questions or concerns before, during, or after your appointment PLEASE ASK.
We invite you to experience the best in hair braiding in the city. Call us today at (210) 201-0167 to schedule your hair appointment.
Ask us about our customer loyalty program and Military Discounts.
Come See Us
- 6220 Binz Engleman Rd
San Antonio, TX 78244
- Monday – Saturday
9:00 AM – 7:00 PM
10:00 AM – 6:00 PM